JOB VACANCIES

 

WE ARE HIRING FOR SUMMER 2023
 

This is a fantastic opportunity to join our small friendly team in one of the best resorts in Greece

 

We are looking for enthusiastic and dynamic people who have a passion for customer service and Greece and want to ensure that each and every one of our holiday makers has the best holiday ever. A Rep for EL plays a crucial role as an ambassador for Lindos and the company.

The job does involve some unsocial hours due to late flights and operational demands but equally there is plenty of time to enjoy all that Lindos has to offer both day and night. Due to the resort layout, it's essential that you are physically fit.

We are a UK company although you will be employed on a Greek contract via our local agent so you must have residency /EU Passport**.  We offer a competitive salary with bonuses, holiday pay, uniform and benefits.   This is a fixed term seasonal contract from April to October and is based in Lindos. 

 

 

RESORT REPRESENTATIVE

 

KEY ROLE

  • Responsible for guests and properties in Lindos area.    To ensure that our guests receive an exceptional concierge service from pre-arrival until when they leave
  • As well as taking care of the customers, the role requires building excellent working relationships with accommodation owners, hoteliers, transport suppliers and all local businesses.

 

CUSTOMER SERVICE

  • Be the main point of contact for all guests staying in Lindos area
  • Provide a meet and greet service for guests arriving in resort whatever time of day or night
  • Deal with any guest queries by phone, email and in person and solve any issues
  • Order welcome hampers for villas and deliver/arrange for delivery before arrival.
  • Organise transportation of guest luggage within village where applicable
  • Have an excellent knowledge of the points of interest on the island of Rhodes and maximise opportunities to provide excursions, boat trips or car hire to enhance guest's holiday
  • Ensure guests have pick up times for shuttle bus and private transfer
  • Assist in the arrangements for late check outs
  • See off guests on departure

 

ADMINISTRATION

  • Liaise by email/phone with guests prior to arrival 
  • Confirm driving directions, check in/key collection arrangements where necessary and/or assist with transfer arrangemements
  • Check weekly arrival lists provided by the office and confirm arrival times with owners/hotelier
  • Provide administrative support in the office if required including assisting with taking bookings and payments
  • Prepare and print welcome letters and material for Information Books

 

QUALITY CONTROL

  • Check accommodation meets safety, quality and cleanliness standards before season starts and before each guest arrival
  • Escalate any issues to owners, managers and report to Resort Manager
  • Listen to feedback from guests and make any suggestions for improvement where required
  • Ensure follow up of all raised issues to ensure matters resolved to client satisfaction
  • Be prepared to get your hands dirty and rectify issues on the spot where possible

 

PR/MARKETING

  • Ensure that all clients receive any promotional material, maps and business cards
  • Distribute leaflets/business cards to local businesses
  • Network with potential new clients and give out business cards/leaflets to encourage new business
  • Take general scenic photos that can be used for social media marketing

 

RESORT ADMINISTRATOR/OPS ASSISTANT 

 

KEY ROLE
 
Assist in the processing of travel arrangements for Exclusively Lindos clients including flights,
transfers, car rental and accommodation and any ancillary products. Assist the resort team in
dealing with daily operational and customer service issues and requests in resort
 
SALES /CUSTOMER SERVICE
  • Provide quotes for clients using all available resources from our own bedbank as well as 3rd party bedbanks, airlines and tour operators
  • Have exceptional product knowledge for all properties within the programme so thatyou can answer any queries and sell the right product
  • Cross-sell and up-sell to maximise the sale and client experience
  • Answer any queries by email, phone, Live Chat or in person in resort 
  • Assist the resort team in dealing with any operational and customer service issues in resort
ADMINISTRATION
 
Process the booking on our in-house system to enable client to be able to access their
booking and all relevant documents at any time
  • Provide an invoice to client for payment and update accordingly
  • Book accommodation with the supplier and ensure all relevant vouchers provided
  • Ensure charting and calendars are up to date on our own bedbanks and all sales distribution channels
  • Book transfers and car rental with local supplier and ensure client has relevant vouchers and they have been uploaded on the system
  • Take payment by debit or credit and process accordingly

OPERATIONS ASSISTANT

  • Cover for the resort and villa reps on days off and during peak times
  • Manage in resort ancillary products, eg Villa Food Packs, Supermarket Deliveries, Cot, Highchar stock and placment, Beach Towel Hire
  • Assist our UK Operations Department with day to day tasks to ensure a smooth operation from client departure to resort arrival 

 

As we are a small team, job roles are very closely linked and we work together to ensure that operational needs are met.  

 

TO APPLY - Please send your CV and covering letter to lindos@exclusivelylindos.com    Applications close 7 January 2023
 
Applicants must have a EU Passport or Residency and right to work in Greece. ** Consideration may be given to experienced overseas staff where we need to apply for a Visa (subject to approval)