Coronavirus - Amendment to T&C

UPDATE 25 JUNE 2021 

Following the latest announcement that Greece is to remain on the Amber list until the next review, this is to reassure you that places are open in Lindos (and rest of Rhodes) for those who wish to travel.  Rhodes also remains on the safe to travel FCDO list.  The FCDO advises against all but essential travel to Greece, except for the islands of Rhodes, Kos, Zakynthos, Corfu and Crete, based on the current assessment of Covid-19 Risks.  We look forward to welcoming our guests who are still travelling in July.  
 

If you are travelling or your balance is due in the next 30 days up to 24/7 and you are unsure about travel please email us with your reference number, accommodation and travel date in the subject heading.  Please do not call the office as we will need to deal with the bookings in date order and it is important that we can be clear with written information and so any member of the team can see what has been agreed.   
 

Anything outside of these dates are subject to usual terms and conditions.

Any cancellations made within 30 days of arrival may be subject to up to 100% cancellation fees. 
 

We thank you for your understanding in these challenging times. 

UPDATE 4 JUNE 2021

Following the latest announcement that Greece is to remain on the Amber list until the next review, this is to reassure you that places are open in Lindos (and rest of Rhodes) for those who wish to travel.  Rhodes also remains on the safe to travel FCDO list.  The FCDO advises against all but essential travel to Greece, except for the islands of Rhodes, Kos, Zakynthos, Corfu and Crete, based on the current assessment of Covid-19 Risks.  We look forward to welcoming our guests who are still travelling in June.  

To discuss your options, please email us with your reference number, accommodation and travel date in the subject heading.  Please do not call the office as we will need to deal with the bookings in date order and it is important that we can be clear with written information and so any member of the team can see what has been agreed.   

Q I am booked to travel up to 30 June 2021

If you are due to travel up to 30 June 2021 and have booked accommodation only, in most cases there will be the option to move to alternative dates without an admin fee.  However, this depends on the supplier as there is usually a cancellation fee within 30 days and due to imminent travel dates, we will need to deal with your booking individually.  

Q I have booked a flight inclusive package for June 2021

If you have booked a flight inclusive package and your flight has been cancelled then you will be entitled to a free move, refund or credit note.  If you flight is still going, then we will need to look at the options and advise based on the airline and/or tour operator policy

Q I am due to pay my balance in June for my accommodation but am unsure what to do until the next announcement

Our usual balance payment date is 10 weeks before arrival.  We have in some cases already, reduced this to 6 weeks.  We can in most cases reduce this to 5 weeks but at this point you will need to make a decision on your holiday.   

We have a cut off point for 30 days prior to arrival and if any balances are not paid and have not cleared the account by this time nor have we heard from you, we will need to cancel the holiday and withold your balance as per our terms and conditions.  Therefore it is essential that you discuss your options with us prior to your balance payment date.

We appreciate the difficulties and uncertainties on whether to hold out until last minute, but if you decide to do so, then it is your risk and you may lose monies paid as per terms and conditions. Any cancellations made within 30 days of arrival are subject to 100% cancellation.  The owners could let your accommodation to other nationalities who are free to travel and therefore would need sufficient time to relet the accommodation.   Please consider them as well as yourselves in your decision making process. 

Q I have booked my accommodation through you but own flight and it has been cancelled

In this case, you must contact your insurance company and we will supply you with a cancellation invoice for the accommodation/transfers booked which you will send along with the notification from your airline.

For any holidays from 1st July onwards, then our usual terms and conditions apply.  We can look at options of amending accommodation with an admin fee of 50 GBP per room.  Other cancellation fees may apply depending on notice period plus there may be a different in costs which we can quote for you. 

Please check our Covid Hub for details of requirements and protocols for travel and in resort

We thank you for your continued support and understanding as we work through these challenging times.

 

in the meantime, the sun is shining in Lindos and we are ready to welcome you

Karen and the EL Team

 

 

 

COVID TESTING 

Please check the Covid Hub on our FAQs for testing and entry requirements into Greece/UK

For approved UK government testing providers click here

 

UPDATE 8 MAY 2021 2000 hours Greek Time

Greece will continue to open for international tourism on 15th May and it is now legal to travel from the UK from 17th May.

If you are travelling up to 13th June and wish to amend your booking due to the Amber status, please email us on info@exclusivelylindos.com with your dates and new requirements and we will get back to you with your options.    If any tour operator, supplier or airline has changed your package booking, then we will be in touch with any relevant updates. 

For those who still wish to travel whilst there is a possiblity of Greece remaining in Amber, we will post news of Covid testing for discounted home tests in the UK plus information regarding pre-departure plus tests in resort within the next 7 days.  

We ask that you please do not call as there is an increased volume in calls and chat enquiries.  We apologise for any delay but will get to you asap.

 

Thanks again for your patience as we work through all the options in the ever changing circumstances.  

 

 

UPDATE 7 MAY 2021 - 2000 hours Greek Time

Further to the announcement of the traffic light system, we are awaiting official documentation as well as discussions with the accommodation owners, hoteliers, tour operators, airlines and suppliers.    We will therefore release a policy update within 24 hours for those travelling up to 13 June.    If you are travelling before 13th June and have queries about your booking, please email us in the first instance with your reference number, dates and accommodation name in the subject heading and we will get back to you. 

Thanks for your understanding 

Karen and Team EL 

 

 

 

 

UPDATE 20 APRIL 2021

On a positive note Greece has agreed that UK tourists can enter Greece without the self isolation which was originally in place.  They continue to plan for a 14th May opening which will hopefully  fall in line with the 17th May opening for international travel from the UK.   Rhodes too remains on the safe list on the UK Government website.    At the moment, entry is permitted if you have received the 2nd vaccine more than 14 days before arrival or you have a negative PCR test taken within 72 hours of arrival.  Since, there is not an offical vaccination document in place as yet, we will update this once arrangements have been made.  It is too early to give specific instructions as procedures are still being finalised, however this all points to positive news.  We expect more information about the protocol from the UK and Greece and the traffic light system at end of April/beginning of May.  

In the meantime, if you have booked a holiday to travel in May until 8 June and have any concerns or still need to pay a balance, please contact us with your queries and we will treat each booking individually.  For any other bookings, our usual terms and conditions apply.

We thank you for your patience and understanding and we look forward to welcoming you all when the time is right.

 

UPDATE 13 APRIL 2021

As you know we were expecting an official announcement by the UK government on 12th April, however following the death of Prince Philip and the country in mourning, this did not take place.  We had hoped there would be more clarification on the Traffic Light System as there does need to be some further information regarding testing.  With this in mind, we will in the first instance delay our official announcement another week to see if we get anything further on 19th April.   

Balance Due Dates - April

For anyone due to pay their balances or payment in instalments in April - please contact us via email to see if we are able to push it back further for you.  Please email us with your reference number and holiday date in the subject heading so we can facilitate this quickly. for you.  

Jet2 Flights and Holidays

If you have booked a package with us using a Jet2 flight travelling on or before 23 June, then we will be in touch with your options.   If you have booked a Jet2 flight independently and need to amend or cancel your booking, again please email us to check your options

TUI/EASYJET/RYANAIR FLIGHTS 

Other airlines have no plans at present to follow the same protocol as Jet2, albeit they are doing some flight amalgamation for commercial reasons.  If you do receive a cancellation from an independently booked flight and can't find an alternative, please email us the notification and we can look at the options open to you. 

In the meantime, Greece still continue to look forward to opening in May and we sit tight as we wait for clarification on travel guidelines and protocols. 

For those in the UK, your gyms and beauty salons are now open, so time to get summer ready.      Next time you're drinking al fresco at the pub, just dream of warmer times in your favourite Lindos or Pefkos bar.

Take care and keep the dream alive 

Karen & the EL Team

xx

 

UPDATE 23 MARCH 2021

 

Following the UK announcement regarding a law being put into place until 30th June for illegal travel, this is to just to clarify that this law has been put in place IF it needs to be implemented.   It does NOT change the government's plan to review international travel on 12th April to see if it will resume on 17th May.    We will not make any further changes to our current policy until the Global Travel Task Force have made an official announcement on 12th April.

We appreciate that it raises questions and uncertainty over your holidays but we must remember that we didn't think travel would happen last year and it did.  It will happen again and once we know when it is safe to resume travel, we will advise.

In the meantime, stay safe and stay positive.    

 

UPDATE 23 FEBRUARY 2021 - 2100 hours (Greek time) 

 

Q  I am travelling before 17th May, what are my options?

We are currently working on bookings up to and including 16th May 2021 and will contact you in due course to discuss your options.   The following 4 scenarios will cover most options but we will treat each case individually. 

 

If you have booked accommodation only though us, then we can look at new dates for later in 2021 or 2022 without any amendment fees.  Any additional costs for new dates will be advised.

If you have booked a flight inclusive package through us which is protected by the Package Travel Regulations, then you have the option to amend your dates, receive a voucher or receive a full refund minus any admin fees already paid

If you have booked accommodation through us where we act as the retail agent, then we are bound by their terms and conditions and we liaise with them on your behalf to discuss your options.  

If you booked a non refundable option, then we will need to discuss with the owner what options may be available to you

 

Q I am due to pay my balance in between now and 12 April and am concerned about the prospect of my holiday happening?

In most cases if you have booked an Exclusively Lindos property, we can look at putting back your balance due date to 13 April after the next UK announcment.  Please email us on info@exclusivelylindos.com with your date of departure, accommodation, lead name in the subject heading and we will see what we can do for you.  

Q  I am travelling after 17th May but am still nervous that my holiday might not go ahead.

If you wish to amend your dates now for travel after 17th May, then you will be bound by our usual terms and conditions where an amendment  or cancellation fee will apply for changes.   Please email us on info@exclusivelylindos.com with your date of departure, accommodation, lead name in the subject heading and we will see what we can do for you.  We encourage you to sit tight and wait until announcements on 12 April as this is still 5 weeks before the proposed start date for international travel

Q I am booked to travel after 17th May but my flight has been cancelled 

If you have booked your own flight and it has been cancelled and there are no suitable alternatives, please send us the cancellation notification from the airline including the names of the passengers on the booking and we will see if we can offer alternative dates for you.  

INSURANCE - For those who have not booked travel insurance for your travel after 17th May, there is still time to do this.  Please remember that having appropriate insurance cover forms part of our booking terms and condition.  See details in earlier update for a quote

 

NEXT UPDATE 13 APRIL 2021 unless anything significant happens before


 

UPDATE 22 FEBRUARY 2021  (2130h Greek time) 

Following the UK government announcement, we will make a general update on 23 February on here once we have processed all information from the authoriities and our business partners.   We will then investigate any potentially affected bookings.  We will work through these in date order starting with those arriving from end of March, so please bear with us and rest assured that we will contact you individually to discuss your options. 

 

UPDATE 28 JANUARY 2021

2ND INSTALLMENT AND BALANCE PAYMENTS

If you are due to pay your balance or a second installment between now and 28 February 2021 and have some concerns, please contact us via email and we can look at adjusting your payment date.  Please quote your reference number and arrival date in the subject heading so we can deal with them in date order.  

We will review this on 22 February and provide a further update 

 

UPDATE - 12 JANUARY 2021

TRAVEL INSURANCE

We are delighted to have partnered with Rush Insurance to provide Covid-19 cover under their Gold Policy.  

• Covid-19 cover available on the Gold product • Cover if you need to cancel your holiday due to you or anyone named on your policy testing positive for Covid-19. • Cover if you’re prevented entry at the airport due to detected and diagnosed symptoms of Covid-19. • Cover if you fall ill with Covid-19 abroad and need medical treatment abroad.• Cover if you fall ill with Covid-19 abroad and need to be repatriated to the UK. • £10million cover for Medical Expenses • 24/7 Emergency Medical Assistance line • Free phone number for non-urgent medical situations for a call/video call with a UK Registered Doctor

CLICK HERE for a quote

*Terms and Conditions apply and it is important you read the policy on the wording to ensure the policy is right for you.   Your insurance policy agreement is direct with Rush Insurance and is not part of your holiday contract with Exclusively Lindos

Please Remember – There is no cover on any of the policies if you travel against the Foreign, Commonwealth and Development Office (FCDO), government, local authority, or medical advice.

 

CORONAVIRUS -  BOOKING CONDITIONS - SUMMER 2021/2  (updated 18 December 2020)

 

Exclusively Lindos continues to monitor the worldwide events associated with the spread of Covid-19 and remains rapidly changing and evolving situation.    Please rest assured that the health and wellbeing of our clients, colleagues and the locals within Rhodes are our prime concern.  In such cases like this we are governed by regulations imposed by the FCDO  and the local Greek Government regarding travel.and entry restrictions.  For access to the most recent changes by the FCDO click here 
 
 
We are confident that Summer 2021 will continue and we can enjoy the haven that Rhodes offered our guests from July to October in 2020.   All properties and services offered by us or our business partners will continue to follow the strict regulations and Health First protocol laid out by the Greek government. .
 
We already have many bookings which have either been moved from 2020 or new bookings for 2021 and 2022.   For anything unrelated to Covid-19, then our usual Terms and Conditions apply and can be seen here
 
If you are thinking about booking or have booked already and have some concerns around travel, then please see our reassurances below
 
 
FAQs
 
Should the FCDO restrict travel to Rhodes during your departure date, then the following should answer most questions and include an update to our standard terms and conditions.  
 
 
Q I have booked a Flight Inclusive package with Exclusively Lindos and received an ATOL Certificate
 
Where you have booked a package holiday with us, then you are protected under the Package Travel Regulations.  This means that where we are able to, we can offer an alternative holiday.  If we are unable to source a suitable alternative then we will refund all your monies to you.  If you have made your own arrangements for flights, car rental, airport parking, airport hotels, transfers etc then you will need to contact the airline and travel provider to see what options are open to you.   You would also need to refer to your own Travel Insurance policy to see what cover is included.
 
Q  I have booked accommodation only with Exclusively Lindos (properties exclusively contracted by EL)
 
If you have booked accommodation only with us, then you are not protected by the Package Travel Regulations and are not entitled to an alternative holiday.  In the majority of cases where the supplier/accommodation owner agrees we are offering the opportunity to defer your stay for any available dates until end of October 2022.    This can either be as a rebook now or a credit note and is not subject to our usual administration fees.  Please note you would be liable for any change in holiday costs.
 
Q  I have booked a non refundable option with Exclusively Lindos
 
Bookings which are non refundable are completely non changeable or non refundable as per the terms and conditions and we would advise you to contact your Travel Insurer.  Please contact us to discuss your options and where possible we will make the exception to defer your booking to another date valid until end of 2022 with an upgrade fee to the standard rate.  This is not a guaranteed right but we will do all we can to assist in these extraordinary circumstances.  
 
Q  I have booked a package holiday or villa only where Exclusively Lindos act as an agent on behalf of another tour operator/supplier, eg Solmar, Olympic, Jet2 etc
 
If we are acting as a retail agent on behalf of another operator, then we are completely governed by their terms and conditions and any updated policies.  If you have booked a package holiday with inclusive flights, then you will be protected under the Package Travel Regulations.  If you have booked accommodation/villa only then you would not be protected and would need to refer to your Travel Insurance provider.  In all cases we will be your main point of contact and will act in your best interests to find out what options are open to you with the operator.
 
Q  What if I decide I don't want to travel
 
If holidays continue to operate, then you will be subject to our normal terms and conditions and cancellation charges will apply  
 
 
Q  Am I entitled to compensation if I am unable to travel
 
As these circumstances are completely out of our control, you would not be entitled to any compensation
 
 
Q  I am thinking of booking accommodation only, how flexible is the cancellation policy 
 
In most cases for Exclusively Lindos exclusive properties, we are able to offer free cancellation or free move with no admin fees up until 30 days before arrival.  If the booking is cancelled within 30 days prior to arrival, then we can offer a free move to an alternative date in 2021/2022 or a credit note to be used with the same property or property group.   This applies to Covid related cancellations where travel or entry is restricted by the government or airline.   For any other reason, normal terms and conditions apply.   This applies only to standard rate bookings and we do not recommend you book a non refundable option in the current circumstances unless you have specific cover under your travel insurance. 
 
Q  How secure is my money?
 
Exclusively Lindos are part of the Travel Trust Association under the parent company of the Travel Network Group.  This business model has proved the safest during these unprecedented times as all your money is kept in a Trust Account until your holiday.   Your money is not used for cash flow or expenses and can only leave the Trust Account when it is signed out by two independent Trustees in order to pay the owner of your accommodation.  
 
 
If you are looking to book a flight inclusive package, then we do have to pay the airline up front.  Given challenges in 2020 with airline refunds, we are temporarily  stopping the sale of low cost flights (Jet2, Ryanair, Easyjet) using our ATOL license.  We suggest that you book your flights directly using a credit card for protection.  We can look at charter and schedule options with TUI and BA, so please check to see what we can offer. at tiem of booking  We will continue to 100% financially protect your accommodation, transfers and car hire under our Trust and Safe Seat Plan Guarantee scheme.  
 
 
In all cases, we will treat each booking individually and so we ask that you email us with your queries so we can assess and advise your best options.  Please put your reference number, lead name, accommodation and arrival date in the subject heading for existing bookings.  
 
Please note that for entry requirements and any specific information relating to your arrival, we will advise nearer the time.  
 
In the meantime, stay safe and keep the dream alive for your holiday in Rhodes.
 
Karen and the EL Team
 
 
 

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